Plumbing Service Manager

Reimer Home Services isn’t just a company—it’s a century‑strong legacy. For over 100 years, we’ve been the trusted name in HVAC, plumbing, and electrical services across Western New York. We’re growing fast and committed to building a positive, team‑oriented culture rooted in personal and professional development.

We are seeking a Plumbing Service Manager with strong leadership skills, a history of driving KPIs, and a passion for delivering exceptional customer experiences to lead our expanding plumbing team.

Responsibilities

• Lead & Manage the Plumbing Team: Oversee and support plumbing technicians while fostering a culture of accountability, craftsmanship, and teamwork.

• Champion Customer Experience: Ensure outstanding service delivery, resolve issues quickly, and build long‑term customer relationships.

• Drive High‑Performance Metrics: Own plumbing department KPIs and implement strategies that improve efficiency, customer retention, and revenue growth.

• Develop Training & Talent: Recruit plumbing professionals, build training programs, and promote continuous skill development and career advancement.

Qualifications

• Proven experience building, leading, and motivating teams

• Background in plumbing (preferred)

• Strong history of exceeding sales, service, and operational performance goals

• Excellent communication, problem‑solving, and team‑building skills

• Commitment to customer satisfaction and operational excellence

Benefits

• Competitive compensation: $110K–$150K

• Comprehensive health, dental, and vision insurance

• 401(k) with generous company match

• Career advancement opportunities within a growing organization

• Relocation assistance available

Location

Buffalo, NY

Reimer Home Services may conduct a pre‑employment background check and drug test, subject to applicable law.