Customer Service Representative

About Us

For over 100 years, Reimer Home Services has been the trusted name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter.

Why You’ll Love Working Here

• Competitive pay based on experience

• Medical, prescription, dental & vision coverage

• Disability & term life insurance

• Matching 401(k) benefits

• Paid holidays & paid time off (PTO)

• Ongoing training, development, and career growth opportunities

What You’ll Be Doing

• Handle inbound and outbound customer calls with professionalism and care

• Gather customer information, assess needs, and offer tailored solutions

• Promote our services with confidence and enthusiasm

• Support field technicians with scheduling and coordination

• Perform administrative tasks to keep operations running smoothly

What We’re Looking For

• High school diploma or GED

• Previous customer service experience preferred

• Strong communication skills (verbal and written)

• Ability to identify customer needs and provide solutions

• Reliable attendance and a team-first attitude

Schedule & Compensation

• Monday–Friday

• In-person at our Cheektowaga branch

• $19–$23 per hour (based on experience)

Join a company where your work makes a difference and your future is bright. Apply today to start your long-term career with Reimer Home Services!

Reimer Home Services is an Equal Employment Opportunity Employer.